Privacy Policy
1 Introduction
Airshopper Pty Ltd
complies with the National Privacy Principles contained in the Privacy Act 1988
(Cth). This Privacy Policy outlines the general information handling practices
you can expect from us. The service, application or tool provided on Airshopper
website are all subject to this policy where it is referenced. We may amend
this privacy policy at any time by posting the amended version on the site
including the effective date of the amended version.
This privacy policy
addresses only our use and handling of personal information we collect from you
in connection with providing you our Services. If you disclose your information
to a third party, or visit a third party website via a link from our Services,
their privacy notices and practices will apply to any personal information you
provide to them or they collect from you. We cannot guarantee the privacy or
security of your personal information once you provide it to a third party and
we encourage you to evaluate the privacy and security policies of your trading
partner before entering into a transaction and choosing to share your personal
information. This is true even where the third parties to whom you disclose
personal information are bidders, buyers or sellers on our site.
We retain your personal
information for as long as necessary to provide the Services you have
requested, or for other essential purposes such as complying with our legal
obligations, resolving disputes, and enforcing our policies. Our websites are
general websites and not intended for children. We do not knowingly collect
personal information from users deemed to be children under their respective
national laws.
2 How we process your
personal information
We use your personal information
to fulfil a contract with you and provide you with our Services, to comply with
our legal obligation, protect your vital interest, or as may be required for
the public good. This includes:
• To provide payment processing and account management, operate,
measure and improve our Services, keep our Services safe, secure and
operational, and customise site content that includes items and services that
you may like in response to actions that you take.
• To contact you regarding your account, to troubleshoot
problems with your account, to resolve a dispute, to collect fees or monies
owed or as otherwise necessary to provide you customer service.
• When contacting you for such purposes as outlined above, we
may contact you via email, telephone, SMS/text messages, postal mail, and via
mobile push notifications.
• When contacting you via telephone, to ensure efficiency, we
may use autodialled or pre-recorded calls and text messages as described in our
User Agreement and as authorised by applicable law. Message and data rates may
apply.
• To provide other services requested by you as described when
we collect the information.
• We use general location information to provide you with location-based
services (such as advertising, search results, and other personalised content).
• To prevent, detect, mitigate, and investigate fraud, security
breaches, money laundering and terrorism financing or other potentially
prohibited or illegal activities.
• To enforce our User Agreement, this privacy policy, or other
policies, and to monitor restrictions on offers to buy or sell outside of
Airshopper and member-to-member communications for violations of our policies
or applicable laws.
We use your personal information
to pursue our legitimate interests where your rights and freedoms do not
outweigh these interests. We have implemented controls to balance our interests
with your rights. This includes to:
• Improve our Services, for example by reviewing information
associated with stalled or crashed pages experienced by users allowing us to
identify and fix problems and give you a better experience.
• Personalise, measure, and improve our advertising based on
your advertising customisation preferences.
• Contact you via email or postal mail in order to offer you
vouchers, coupons, discounts and special promotions, poll your opinions through
surveys or questionnaires and inform you about our Services, as authorised by
applicable law.
• Contact you about public policy matters, or other current
events, related to your ability to use our Services. This could include an
invitation to join a petition, letter writing, call or other sort of public
policy related campaigns.
• Deliver targeted marketing, service updates, and promotional
offers based on your communication preferences.
• Measure the performance of our email marketing campaigns (e.g.
by analysing open and click rates).
• Measure sellers' performance (e.g. by using shipment tracking
information that sellers and shipping providers send or provide through
Airshopper).
• Monitor and improve the information security of our site and mobile
applications.
• Provide you with marketing via telephone calls, SMS, or text.
• Provide you with marketing from third parties.
• Customise third party advertising you might see on third party
websites.
• Use your precise geo-location to provide location-based
services.
• Use your sensitive personal information to facilitate
transactions in certain categories.
We respect your right to access,
correct, request deletion or request restriction of our usage of your personal
information as required by applicable law. We also take steps to ensure that
the personal information we collect is accurate and up to date.
• You have the right to know what personal information we
maintain about you.
• We will provide you with a copy of your personal information
in a structured, commonly used, and machine-readable format on request.
• If your personal information is incorrect or incomplete, you
have the right to ask us to update it.
• You have the right to object to our processing of your
personal information, though which may disable yourself on enjoying some the
service, application or tools provided by Airshopper.
• You can also ask us to delete or restrict how we use your
personal information, but this right is determined by applicable law and may
impact your access to some of our Services.
• You can see, review, and change most of your personal
information by signing into your account. Please, update your personal
information immediately if it changes or is inaccurate. Keep in mind, once you
make a public posting, you may not be able to change or remove it.
• We will honour any statutory right you might have to access, modify,
or erase your personal information. Where you have a statutory right to request
access or request the modification or erasure of your personal information, we
can still withhold that access or decline to modify or erase your personal
information in some cases in accordance with applicable laws.
• If you request that we stop processing some or all of your
personal information or you withdraw (where applicable) your consent for our
use or disclosure of your personal information for purposes set out in this
privacy notice, we might not be able to provide you all of the Services and
customer support offered to our users and authorised under this privacy notice and
our User Agreement.
• Upon your request, we will close your account and remove your
personal information from view as soon as reasonably possible, based on your
account activity and in accordance with applicable laws.
3 How we might share
your personal information
We may disclose your
personal information to third parties. This disclosure may be required for us
to provide you access to our Services, to comply with our legal obligations, to
enforce our User Agreement, to facilitate our marketing and advertising
activities, or to prevent, detect, mitigate, and investigate fraudulent or
illegal activities related to our Services. We attempt to minimise the amount
of personal information we disclose to what is directly relevant and necessary
to accomplish the specified purpose. We do not sell, rent, or otherwise
disclose your personal information to third parties for their marketing and
advertising purposes without your consent.
We may disclose your personal
information to the following parties for the following purposes:
• Provide joint content and services (like registration,
transactions, and customer support).
• Help detect, investigate, mitigate, and prevent potentially
fraudulent and illegal acts, violations of our User Agreement, and data
security breaches.
• Provide you personalised advertising.
• Improve their products, sites, applications, services, tools,
and marketing communications.
• send you marketing communications only if you have consented
to receive such communications from them or if otherwise permitted by the law.
• Service Providers and financial institutions partners as
follows:
(1) Facilitate third party service providers to help us to
provide our services, payment processing, assist us in providing customise
advertising, to assist us with the prevention, detection, mitigation, and
investigation of potentially illegal acts, violations of our User Agreement,
fraud and/or security breaches, bill collection, affiliate and rewards
programs, other business operations
(2) Facilitate third party financial institutions with whom we
partner to offer financial products to you, for them to provide joint content
and services (such as, registration, transactions and customer support). These third-party
financial institution partners will use your personal information to send you
marketing communications only if you have requested their services
• Facilitate third party shipping providers (e.g., DHL, UPS,
USPS, etc.) with whom we share delivery address, contact information and
shipment tracking information for the purposes of facilitating the delivery of
items purchased and other delivery related communications.
• Law enforcement, legal proceedings, and as authorised by law.
• Comply with our legal requirements, enforce our User
Agreement, respond to claims that a listing or other content violates the
rights of others, or protect anyone's rights, property or safety
• To law enforcement or governmental agencies, or authorised
third-parties, in response to a verified request or legal process relating to a
criminal investigation or alleged or suspected illegal activity or any other
activity that exposes us, you, or any other of our users to legal liability. We
will only disclose information we deem relevant to the investigation or
inquiry, such as name, city, state, postcode, telephone number, email address,
username history, IP address, fraud complaints, bidding and listing history
• To facilitate an investigation of fraud, intellectual property
infringement, piracy, or other unlawful activity. In such events, we will
disclose seller's name, street address, city, state, postcode, country, phone
number, email address and company name to the relevant parties.
• To credit agencies or bureaus as authorised by applicable laws
(e.g. information on late or missed payments or other defaults on your account
that may be reflected in your credit report or file)
• To third parties involved in a legal proceeding, if they
provide us with a subpoena, court order or substantially similar legal basis,
or we otherwise believe in good faith that the disclosure of information is
necessary to prevent imminent physical harm or financial loss or to report
suspected illegal activity
• Other Airshopper users as authorised by you or your use of our
Services
• When transacting with another user, the other user may request
that we provide him/her with information about you necessary to complete the
transaction, such as your name, account ID, email address, contact details,
delivery and billing address, or other information from you needed to promote
the reliability and security of the transaction
• If a transaction fails, is put on hold, or is later
invalidated, we may also provide the other user with details of the
unsuccessful transaction
• To prevent, detect, mitigate, and investigate potentially
illegal acts, fraud and/or security breaches, and to assess and manage risk,
including to alert you if fraudulent activities have been detected on your
Airshopper accounts or accounts with other parties engaged by Airshopper to provide
service
• To provide customer services, including to help service your
account or resolve disputes (e.g., billing, or transactional disputes)
• To facilitate the processing of payment cards when you pay
within our Services
• To facilitate delivery and related services for purchases you
made using Wechat Pay or Alipay
• Change of ownership
• If we are subject to a merger or acquisition with/by another
company, we may share information with them in accordance with our global
privacy standards. Should such an event occur, we will require that the new
combined entity follow this privacy notice with respect to your personal
information. If we intend to handle your personal information for any purposes
not covered in this privacy notice, you will receive prior notification of the
processing of your personal information for the new purposes.
4 How do we protect your
personal information
We protect your personal
information using technical and administrative security measures to reduce the
risks of loss, misuse, unauthorised access, disclosure, and alteration. Some of
the safeguards we use are firewalls and data encryption, physical access
controls to our data centres, and information access authorisation controls.
5 Possible results when
you share your information on Airshopper
Other users may have access to
the information you share on Airshopper.
• When you use our Services, your public user ID may be
displayed and available to the public and associated with all of your public
Airshopper activity. Notices sent to other users about suspicious activity and
notice violations on our sites may refer to your public username and specific
items. If you associate your name with your user ID, the people to whom you
have revealed your name may then be able to identify your identity.
• To help protect your privacy, we allow only limited access to
other users' contact, delivery and financial information as necessary to
facilitate your transactions and collect payments. However, when users are
involved in a transaction, they have access to each other's name, username,
email address and other contact and delivery information.
6 Your responsibilities
over transactional information you receive through Airshopper
When you transact with
another user, we enable you to obtain or we may provide you with the personal
information of the other user (such as their name, account ID, email address,
contact details, delivery and billing address) to complete the transaction.
Independent from us, you are the controller of such data and we encourage you
to inform the other user about your privacy practices and respect their
privacy. In all cases, you must comply with the applicable privacy laws, and
must give the other user a chance to remove them from your database and them a
chance to review what information you have collected about them.
You may use the personal
information that you have access to only for Airshopper transaction-related
purposes, or for other services offered through Airshopper (such as escrow,
delivery, fraud complaints, and member-to-member communications), and for
purposes expressly consented by the user to whom the information relates. Using
personal information of other users that you have access to for any other
purpose constitutes a violation of our User Agreement.
We do not tolerate abuse
of our Services. You do not have permission to add other users to your mailing
list (email or postal), call, or send him/her text messages for commercial
purposes, even if this user purchased something from you, unless the user has given
his/her explicit consent. Sending unwanted or threatening email and text
messages is against our User Agreement. To report Airshopper-related spam or
spoof emails please contact our customer service.
